We are open Mon-Fri 9am - 5pm (NZ time).
Email us at email@example.com or call +64 9 374 4224.
If you're not utterly obsessed with your recent purchase, it's so easy to send it back! We accept returns within 14 days of receipt. Please note that after 14 days of receipt of goods all sales are final. Returned goods must be unused, unaltered and unwashed with all original tags and packaging enclosed.
Please request a Returns Authorisation number (RA) before sending us your return/exchange. Email us at firstname.lastname@example.org or call +64 9 374 4224. Once an RA number has been obtained, complete and enclose the return/exchange form. Download from here.
Sale items will not be refunded unless they are faulty.
Sale items may be exchanged, please request a Returns Authorisation number before sending us your exchange. Email us at email@example.com or call +64 9 374 4224. Once an RA number has been obtained, complete and enclose the return/exchange form. Download from here. If something is to be sent from Euphoria Design as a replacement, shipping costs will be charged to you. Euphoria customer service will contact you for card details.
Items purchased online can only be returned for an exchange or refund to our online store. Similarly, purchases made from any Euphoria retail stockists cannot be returned to this online store.
Euphoria Design is not liable for the loss of items being returned. We recommend using a traceable delivery method and taking note of your tracking number.
Shipping costs back to Euphoria Design are the responsibility of the customer unless the returned goods are faulty.
Simple steps to Return or Exchange
- Fill in the returns form so we know exactly what we can help with.
- Re-package your garment and include proof of purchase, along with the returns form.
- To make sure it reaches us as easily as possible, we have included an addressed sticker with your order that you can simply attach to your package.
- For International returns you must include a copy of your original invoice and your customs document, to avoid delays.
- If a description of contents is required on customs declaration for returns please specify as ‘Returned Goods’
- Write your name and postal address on the back of the package.
Please send your return to:
Euphoria Design Ltd
35 Virginia Ave East, Eden Terrace
- We cannot process your return until the goods are received into our warehouse.
- We reserve the right to deny a return, if the goods returned do not meet our return policy requirements.
- We are unable to exchange or refund used, laundered or customer damaged goods.
- We are unable to refund sale items.
- Please note that the shipping charges or any related expenses (custom fees, etc.) cannot be refunded.
- The cost of delivery for returns and refunds is not refundable.
- A further delivery charge will be required for re-sending the exchange.
We will assess the item once returned to ensure it meets our criteria before a refund or exchange will be processed.
Please allow 5 to 7 working days for exchanges and refunds to be processed once we receive them. We will endeavour to keep you updated on the status of your exchange or refund.
Your refund will be credited to the original purchaser’s credit card.
Please note, card refunds may take up to 3 business days for your bank to complete, depending on their processing time. This can vary between card issuers.
Faulty or Incorrect items
A faulty or incorrectly sent item can be exchanged or returned for a refund of the purchasing price. We must be advised of faulty or incorrect goods within 7 days of purchasing the item.
Items that are damaged as a result of wear and tear are not considered to be faulty. If you have an item that is faulty and you have worn it, please send it back to us clean. Soiled returns will not be accepted.
Contact us on +64 9 374 4224
Or email us at: firstname.lastname@example.org as soon as possible.
We will repair, replace or refund the item within 7 days of return receipt. Euphoria Design will refund the shipping amount to return the item and cover shipping costs to replace or return an item to you if an item is faulty.